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At we want you to be pleased with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our return policy.

For all items: We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed below, within 30 days, we will send you a full refund for the price you paid for the item. To arrange the return of an order please email

Defective items: You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges for defective items: If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

Christmas Extended Returns Period:
Any item ordered between November 1st - December 31st can be returned in its original condition until 31st January. We will issue a full refund of the price you paid for the item. To return an item by post: To return an item, please use our Contact Form or contact our Musicroom Customer Support Team by e-mail at or by telephoning the numbers set out below quoting your reference number.

To return an item via post: You will be provided with a Returns Number which you must include when sending back your order. This Returns Number is a requirement for all returned orders - without it we cannot provide a refund! Complete the returns form which can be downloaded from this page, wrap the package securely and send the package to the address on the returns form. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories.

To return an item in person: You can return items in person at any of our high street stores. Be sure to bring the Dispatch Note that was included with your order. The order will then be returned to our warehouse where a refund will be granted upon receipt. To find your nearest store, please use the Store Locator.

Cancelling an item: Under the United Kingdom's Consumer Contracts Regulations 2014, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our printed products, with the exception of Personalised Books which are printed specially to order. We also regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed or in respect of digitally downloaded items. To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract Cancellation" and send it to us within 7 working days of delivery. You should then return the relevant item within a reasonable time quoting your name and the order number which appears on the delivery slip.

Please package the relevant item securely and send it to us at the following address. The return address is:
Returns Department
Returns Number XXXXXXXX
Newmarket Road
Bury St Edmunds
Suffolk IP33 3YB
United Kingdom

Non-UK residents:+44 (0) 1284 725725
UK residents: 01284 725725

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you within a reasonable time, we may arrange for collection of the item from your residence at your cost. As soon as we receive notice of your cancellation of this order, we will refund within 30 days of cancellation the purchase price for that item (including any costs of outward carriage we may have charged you) less, if relevant, any part of the costs of returning the items to us not paid by you or the cost of collection incurred by us.