Help

Frequently asked questions

To redeem a voucher code simply follow these steps:

1. Choose the products you would like to purchase and add them to your basket.

2. Login or register for an account.

3. When you have finished shopping, go to your basket and enter your code into the voucher and promo codes box.

4. The discount will now be applied to your products / basket.

5. Remember that your discount cannot be combined with any other discount including choral bundles and educator discount.

6.You can now checkout and proceed to payment.

Enter your gift voucher code on the basket page or at any stage of the checkout before placing your order. If it is valid your order total will be recalculated.

 

If the gift voucher value is greater than your order total, the balance is added to your account so that you can use it on your next purchase, but only if you are signed in to your account when you redeem it. If you weren't signed in or didn't have an account when you redeemed your gift voucher please Contact Us.

 

Gift vouchers expire 1 year after they are issued.

 

Gift vouchers are only available in Pounds Sterling (£) and can only be redeemed against orders placed in Pounds Sterling (£).

Would you like to buy more than one unit per item?
Musicroom offers multi-buy options at a discounted rate on selected products including all vocal scores and more. Lookout for the "Multi-Buy" badge across the website. 

If you’re a Choral Director, Librarian, or Music Educator looking to purchase in bulk this is the offer to look out for.

Multi-Buy Options
Save 10% when you buy 10 or more
Save 12.5% when you buy 30 or more
Save 15% when you buy 50 or more

For the most up to date information and for estimated delivery times, check your order's status on the Order History page (you will need the email address and password you used to set up your account):

If it says Completed then we have sent it out.

If it says Processing then we may be waiting for more stock - contact us to find out.

If you didn't sign in or set up an account when placing your order, please check your email. We send you regular updates on the progress of your order, including when it has been dispatched.

For all in-stock and print on demand items and special order publications we give an estimated delivery date in your confirmation email. Please note however we do not give a due date for items that are shown as ‘On order, usually ships in 2-4 weeks’ as these are currently out of stock. 

Digital Sheet Music is immediately available after placing your order. You can access it in your Digital Content Library.

See also:

The easiest way to get in touch is by filling out the form on the Contact Us page.


You can also:

Send an email to help@musicroom.com

Telephone our call centre on 01284 725 725.

For full contact details, visit our Contact Us page

For deliveries to the United Kingdom:

Royal Mail First Class

  • £2.50 for orders under £15
  • FREE for orders over £15

UK Mail

  • £3.78 for orders under £99
  • FREE for orders over £99

Visit our Delivery Rates page for more information on delivery methods and times.

For deliveries to other countries, please select your country below:

Yes. You can return most items to us within 30 days of delivery for a full refund. Please see our Returns Policy for detailed information on how to return items.