Frequently asked questions

To redeem a voucher code simply follow these steps:

1. Choose the products you would like to purchase and add them to your basket.

2. Login or register for an account.

3. When you have finished shopping, go to your basket and enter your code into the voucher and promo codes box.

4. The discount will now be applied to your products / basket.

5. Remember that your discount cannot be combined with any other discount including choral bundles and educator discount.

6.You can now checkout and proceed to payment.

For the most up to date information and for estimated delivery times, check your order's status on the Order History page (you will need the email address and password you used to set up your account):

If it says Completed then we have sent it out.

If it says Processing then we may be waiting for more stock - contact us to find out.

If you didn't sign in or set up an account when placing your order, please check your email. We send you regular updates on the progress of your order, including when it has been dispatched.

For all in-stock and print on demand items and special order publications we give an estimated delivery date in your confirmation email. Please note however we do not give a due date for items that are shown as ‘On order, usually ships in 2-4 weeks’ as these are currently out of stock. 

Digital Sheet Music is immediately available after placing your order. You can access it in your Digital Content Library.

See also:

The easiest way to get in touch is by filling out the form on the Contact Us page.

You can also:

Send an email to

Telephone our call centre on 01284 725 725.

For full contact details, visit our Contact Us page

For deliveries to the United Kingdom:

Royal Mail First Class

  • £2.50 for orders under £15
  • FREE for orders over £15

UPS Express

  • £3.78 for orders under £99
  • FREE for orders over £99

Visit our Delivery Rates page for more information on delivery methods and times.

For deliveries to other countries, please select your country below:

Yes. You can return most items to us within 30 days of delivery for a full refund. Please see our Returns Policy for detailed information on how to return items.