TERMS & CONDITIONS

All rights including copyright in the content of these Musicroom web pages including all Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are owned or controlled by Musicroom.com and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Musicroom.com or using this Web site for individual non-commercial use. Any other use of materials on this Web site including reproduction for purposes other than those noted above, broadcasting, downloading, storage or playing in public, modification, distribution or republication without the prior written permission of Musicroom.com is strictly prohibited.

CONDITIONS OF WEB SITE USE GOVERNING LAW AND CONTRACT FORMATION 

No contract will subsist between you and Musicroom.com for the sale by it to you of any product unless and until Musicroom.com accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Musicroom.com sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Musicroom.com irrevocably submit to the non-exclusive jurisdiction of the English Courts. 

Musicroom.com is a trading name of Music In Print Ltd 
Registered No. 1250515 
Registered in England 
Registered Office: 130 Shaftesbury Avenue, London, W1D 5AR 
VAT Reg No. GB 287369840 

Music In Print Ltd is part of Hal Leonard.

ORDERING

We aim to ship all in-stock items within one working day of receiving your order, though we cannot guarantee this. Where items are not in stock we make every effort to display this information before you place your order. 
We will send you an email to confirm your order has been received and whether or not it has been accepted. At anytime, you can see the status of your order by going to your Account, or by emailing help@musicroom.com with a request. Be sure to include your order reference number, if you have it. Price and availability information displayed on the Musicroom.com website are subject to change without notice. Shipments outside the European Union (EU) may be subject to local import charges and taxes, which are the responsibility of the purchaser. Shipments to some countries within the European Union (EU) are subject to local tax (VAT). Where this is the case, these charges are calculated during the purchasing process.

DISCOUNTS AND SPECIAL OFFERS

All discounts, special offers and promotions are subject to availability, may be withdrawn or changed without notice, and may not be used in conjunction with any other offers, except where explicitly stated. If an item is subject to two available discounts, Musicroom.com reserves the right to decide which will be applied. You may not combine any discount obtained through one of our special accounts (such as our Educator’s discount) 
with any commission you may receive through an Affiliate Agreement between yourself and Musicroom.com. Musicroom will monitor sales coming from Affiliate links on a regular basis; if we suspect that an Affiliate has 
received an Affiliate commission and a discount on the same order we will cancel the applicable Affiliate commission and may end the Affiliate relationship between the Affiliate in question and Musicroom.com. 

PURCHASED GIFT VOUCHERS

Once a Gift Voucher is purchased it can only be used on Musicroom.com. It is not redeemable in our high street stores. In order to redeem a Gift Voucher on Musicroom the recipient of the Gift Voucher must have a registered user account on Musicroom. If they do not already have an account they will be asked to create one before they can redeem the Gift Voucher. 

A Gift Voucher will only be redeemable in the currency in which it was originally bought. Furthermore, any Gift Voucher Balance resulting from the redemption of a Gift Voucher will be fixed to the currency of that Gift Voucher. It will only be possible to use a Gift Voucher Balance for purchases made in the same currency as that balance. If a Gift Voucher Balance does not cover the entire cost of a purchase it can be put towards that purchase with the customer paying the remainder. Gift Vouchers will expire one year from their purchase date, at which point they will no longer be redeemable, where permissible under applicable law. Gift Voucher Balances on Musicroom will expire on the expiry date of the last redeemed Gift Voucher that contributed to that balance, at which point the balance will be cleared, where permissible under applicable law. A Gift Voucher has a cash redemption value of 0.001p and is not transferable or assignable. Gift Vouchers cannot be used to buy Gift Vouchers. Gift vouchers issued from Musicroom.com cannot currently be used at the Musicroom Musicbookmaker site.

DATA PROTECTION AND YOUR PERSONAL INFORMATION

Musicroom.com is committed to keeping the personal details of its visitors and customers private and secure (information is collected and stored in accordance with the Data Protection Act 1998). Please see our Privacy Policy for more information. 

RETURNS AND REFUNDS POLICY

Please visit our Returns Policy page for information on how to return an item. 



These Terms and Conditions do not affect your statutory rights.



PRIVACY POLICY

Musicroom is part of Music in Print Ltd Your privacy is of great importance to Musicroom and we strictly abide by privacy laws and regulations. This means that your personal data is safe in our hands and is always used in a proper manner. In this privacy policy, we will explain everything that we at the Musicroom website do with information we acquire about you. Musicroom.com is committed to keeping the personal details of its visitors and customers private and secure. Information is collected and stored in accordance with GDPR legislation. If you have any questions, or would like to know exactly which of your data is stored by us, please contact help@musicroom.com.

DEALING WITH ORDERS

If you place an order with us, we will use your personal data to deal with it in a proper manner. We are allowed to pass on your personal data to our delivery service to have your order delivered to you. We will also receive information about your payment from your bank or credit card company. We use your payment details, name and address details, email address, telephone number and invoice address for this purpose. We need this information for the contract we have concluded with you. We will store this information until your order has been completed and for six years thereafter, pursuant to the statutory retention obligation.

PROVISION OF DATA TO THIRD PARTIES

We cooperate with certain companies that may receive your above mentioned personal data from us. To deal with orders, we work in partnership with: 
  • our payment providers – Worldpay & Paypal
  • our postal operators - Royal Mail & UPS


‘CONTACT US’ FORM

You can use the ‘contact us’ form to ask us questions or to make requests. We use your email address, IP address, telephone number and name and address details for this purpose. We need this information for the contract we have concluded with you. We will store this information until we are certain that you are satisfied with our response and for six months thereafter. This way, we can readily access the information should you have any follow-up questions and train our customer service staff so that the service they provide is better still.

EMAIL NEWSLETTER

You may subscribe to our newsletter, in which you will find news, promotions and information about our products and services. You may cancel the subscription at any time. Every email contains a link giving you the option to unsubscribe. Your email address will only be added to the list of subscribers with your consent. These data will be stored until you cancel your subscription.

If you would prefer not to receive these mailings, you can update your preferences from Your Account. Please note that we only send emails to people who have opted in to receive them and where we are replying to an email query. We only store your email address in our mailing list and email you for a maximum of two years from your last purchase or click on our email, after which you will be automatically unsubscribed.

YOUR ACCOUNT

You will have to register first before you can use certain sections of our website. At this point, you will be required to provide information about yourself and select a user name. We use this to create an account that you can log in to with your user name and a password of your choice. We use your name and address details, telephone number, email address, IP address, musical instrument preference, invoice address and payment details for purpose. We have a legitimate interest in doing this. We store this information until you cancel the account. We store this information to prevent you from having to enter it repeatedly and to make it easier for us to contact you should that prove necessary after you have used the website. You can amend information whenever you wish through your account. We ask for your date of birth to send Happy Birthday emails and offers to you. We ask for instrument preferences or preferred genres so you can receive tailored and relevant products, offers and content. 

We use the personal information you give us for the following purposes. 
  • to contact you about the status of your order. 
  • to efficiently process and dispatch your order to your delivery address. 
  • to change and enhance the website. 
  • to occasionally email you with details of our products, special promotions, recommendations and enhancements – not only on your birthday! 
  • to email you for feedback on products purchased and your experience with us via our 3rd party provider – Reevoo.
  • to give you a more personalised browsing and shopping experience.


ADVERTISING

We would like to send you information advertising offers and new products or services. We do this:

  • by email; 
  • via social media. 
You may object to receiving such advertising at any time. Every email contains a link with which you can unsubscribe. You may block us or use the unsubscribe option. You can also use your account to indicate that you no longer wish to receive these emails. Provision of data to other companies or institutions  With the exception of the above mentioned partners, we will not pass on your personal data to other companies or institutions under any circumstances, unless we are required by law to do so (e.g. if the police demand it in relation to suspicion of an offence having been committed). Our website includes social media buttons. The administrators of these services use them to collect your personal data. 

GOOGLE ANALYTICS

We use Google Analytics to keep records of how users use our website. We have concluded a Data Processing Agreement with Google. It contains strict agreements on the data about which they may keep records. We have not given Google consent to use the information obtained from Analytics for other Google services. We arrange for Google to anonymise the IP addresses.

SECURITY

Protection of personal data is very important to us. We take the following measures to protect your privacy: 

Access to personal data is protected with a user name and password. We use secure connections (Secure Sockets Layer, or SSL), which ensure that all information transmitted between you and our website is protected when you enter your personal data.

COOKIE POLICY

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We use this information to give you a more tailored and relevant experience when shopping with us and we use this data to improve website functionality and usability.

Note that if you modify your browser to refuse cookies from Musicroom.com, parts of the website may not function as expected.

For a specific list of cookies used on the Musicroom website and an explanation of what they do or to change your cookie preferences, please click here for more information – Cookie Policy information.

PAYPAL TRANSACTIONS

In addition to the Privacy Policy outlined above, all PayPal transactions placed on the Musicroom website are also subject to the PayPal Privacy Policy.

LINKS

The website may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage users to be aware when they leave the website to read the privacy statements of other websites that collect personally identifiable information.The personal information which we hold will be held securely in accordance with our Security Policy and the law. 

Amendments to this privacy statement

Needless to say, we amend our privacy policy whenever there are any changes to our website. We recommend that you always note the date at the top and check regularly to see if there are any new versions. We will do our best to announce changes separately as well. 

Inspecting, amending and removing your data

You may contact us at any time if you have any questions or wish to know which of your personal data we hold by emailing help@musicroom.com. 

You have the following rights: 
  • to receive an explanation of what personal data we have collected about you and how we use that data; 
  • to inspect the specific personal data that we have collected; 
  • to have any errors rectified; 
  • to have outdated personal data erased; 
  • to withdraw your consent; 
  • to object to a specific type of use of the data. 

Please always ensure that you make your identity clearly known, so we, in turn, can ensure that we do not modify or delete the data of the wrong person. 

We store personal data for 6 years however, in line with new legislation, if you would like us to delete your data completely then click the Delete Account button in the Your Account page. 

You can open a new account at any time. 

If you have any questions about Musicroom.com's Privacy Policy please email them to help@musicroom.com