FREQUENTLY ASKED QUESTIONS (FAQ)


 COVID-19 update: Musicroom.com is taking orders, and making every effort to continue operating as normal whilst ensuring the safety of our team. Our estimated delivery times for new orders are listed here and kept up to date. However, we would appreciate your understanding if your order does take slightly longer to arrive than normal during this difficult time.

DELIVERY & PAYMENT

Q: When can I expect to receive my order?

A: The estimated delivery time will depend upon the delivery option you have chosen and the country to which your order is being sent. Click here to view our standard shipping times per delivery option and per country.

Q: Where is my order? Can I track it?

A: If you have chosen a courier delivery option, then a tracking number can be emailed to you. Please contact info@musicroom.com to request this and quote your MSR order number. If you have chosen a Royal Mail or Airmail delivery option, then we are unable to provide a tracking number. Please refer to our standard shipping times for further information regarding estimated delivery times.

Q: How quickly will my order be shipped?

A: We aim to ship all in stock items within 24 hours, Monday to Friday, and where possible we will ship to you on the same working day.

Q: When is a special order shipped?

A: A special order will be shipped as soon as the stock arrives into our warehouses. This estimated shipment time is indicated in the product page just under the item status.

Q: What are your shipping charges?

A: Shipping charges for your order will depend on your location and the delivery option you choose. Click here to view all our shipping charges.

Q: What payment methods are accepted?

A: We accept payment online via all major credit and debit cards as well as PayPal.

RETURNS & REFUNDS

Q: I have only received part of my order - is there a problem?

A: If only part of your order has arrived, you should also see a ‘Back order report’ included in your package. This indicates that there are still item(s) in your order that are yet to be shipped. We will ship the remainder of your order as soon as possible.

Q: I have received the wrong item(s) in my order.

A: Please email info@musicroom.com quoting your MSR order number and the item(s) incorrectly supplied, and we can assist you further.

Q: I have received damaged item(s) in my order.

A: Please email info@musicroom.com quoting your MSR order number and the damaged item(s), and we can assist you further.

Q: I would like to return my order and claim a refund on my purchase.

A: Please refer to our terms and conditions for more information on our returns policy. If you wish to proceed with your return, please email info@musicroom.com quoting your MSR order number, and we can assist you further.

Q: I would like to exchange or cancel my order.

A: Please email info@musicroom.com quoting your MSR order number, and we can assist you further.