1.1 What these terms cover. These are the terms and conditions on which we supply products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us.

These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2.1 Who we are. Musicroom.com is a trading name of Music In Print Limited, a company registered in England and Wales. Our company registration number is 01250515 and our registered office is at 130 Shaftesbury Avenue, London, United Kingdom, W1D 5EU. Our registered VAT number is 287369840.

2.2 How to contact us. You can contact us by telephoning our Customer Support team at +44 (0)1284 725 725, or by writing to us at info@musicroom.com. You can also see the status of your order by going to your online account.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.1 How we will accept your order. When you place your order, we will acknowledge it by e mail. This acknowledgment does not mean that your order has been accepted by us. Our acceptance of your order will take place when we email you to let you know that the products have been dispatched, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we cannot authorise your payment, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the display of the colours on your device accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5.1 Our right to make changes. We may change the product:

(a) to reflect changes in relevant laws and regulatory requirements; or

(b) to implement minor technical adjustments and improvements.

6.1 Delivery costs. The costs of delivery will be as displayed to you on our website. Shipments outside the European Union (EU) may be subject to local import charges and taxes, which are your responsibility. Shipments to some countries within the European Union (EU) are subject to local tax. Where this is the case, these charges are calculated during the purchasing process.

6.2 When we will provide the products. During the order process we will let you know when we will provide the products to you.

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will be contacted to inform you of how to rearrange delivery of the products.

6.5 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.

6.6 When you become responsible for the products. Products will be your responsibility from the time we deliver the product to the address you gave us.

6.7 When you own products. You own a product once we have received payment in full.

6.8 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the product to reflect changes in relevant laws and regulatory requirements;

(c) make changes to the product notified by us to you (see clause 5).

6.9 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the supply of product for longer than 14 days we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product.

6.10 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to and you still do not make payment within 2 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments.

7.1 You can end your contract with us for the reasons set out in this section. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract:

(a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back) (see clause 11);

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.4;

(c) If you have just changed your mind about the product, see clause 7.5. You will be able to get a refund, but this may be subject to deductions and you will have to pay the costs of return of any products.

7.2 When you receive the products we encourage you to check the products for defects or discrepancies as soon as possible and advise us of any defect or discrepancy promptly.   If you are able to send us a description of the fault (for example, with a photo) to info@musicroom.com, that is very helpful for our internal processes.

7.3 Where faulty or damaged products are returned, we ask that they are returned in their original packaging. To benefit from our goodwill guarantee, products must be returned unopened (please see 7.6 below).

7.4 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 5.1);

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

(e) you have a legal right to end the contract where we have broken our contract with you.

If you are ending a contract for one of the reasons set out at (a) to (e) above, we ask that products are returned either unopened in their original packaging, or if opened, in a re-sellable condition.

7.5 Exercising your right to change your mind (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below.

7.6 Our goodwill guarantee for consumers. Please note, these terms reflect the goodwill guarantee offered by Musicroom to its UK consumer customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or mis-described products (see clause 11.1):

7.7 When consumers do not have a right to change their minds. In some circumstances you will not have a right to change your mind. Under this contract, those circumstances where your right as a consumer to change your mind does not apply includes where you have bought products sealed for health protection or hygiene purposes, or sealed software or video recordings, once these have been unsealed after you receive them (for example, in-ear headphones, earplugs, mouthpieces, reeds etc).

7.8 How long do consumers have to change their minds? If you are a consumer you have 30 days after the day you (or someone you nominate) receives the products, unless your products are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receives the last delivery. During the period 1 November to 31 December you have until 31 January in the following year to change your mind.

8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call Customer Support on +44 (0)1284 725 725 or email us at info@musicroom.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) Online. Email us at info@musicroom.com or contact us here. Please provide your name, home address, details of the order and, where available, your phone number and email address.

 

8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You will be provided with a Returns Number which you must include when you return the products. You must either return the products in person to one of our Musicroom stores or post them back to us at Returns Department, Newmarket Road, Bury St Edmunds, Suffolk, IP33 3YB, United Kingdom.

If you are posting them back to us we recommend you use a recorded delivery service. If they are not suitable for posting call Customer Support on +44 (0)1284 725 725 and we will arrange to collect them from you. If you are a consumer exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.

8.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or mis-described; or

(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of us breaking our contract with you.

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.

8.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

8.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

8.6 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

8.7 When your refund will be made. We will make any refunds due to you as soon as possible.  If you are a consumer exercising your right to change your mind then:

(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 2 days of us reminding you that payment is due; or