Right under the Consumer Contracts 
Regulations 2013

How our goodwill guarantee is more generous

14 day period to change your mind.

30 day period to change your mind provided products are unopened and in their original packaging. During the period 1 November to 31 December you have until 31 January in the following year to change your mind.

In order to benefit from our goodwill guarantee, products must be returned either unopened in their original packaging, or if opened, in perfect re-sellable condition.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call +44 (0)3454 04 05 06.

The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: