Video Lessons - Frequently Asked Questions

• What are video lessons?
  
• What are the system requirements?
  
  
  

  • Windows XP.
  • Windows Media Player 10 or later.
  • Sound card & speakers (recommended).
  • CD-R drive (optional).

  Additionally, Media Player privacy settings need to be set up to acquire licenses automatically for protected content. In Media Player, select Tools > Options, then click the Privacy tab.
  
  The checkbox "Acquire licenses automatically for protected content" circled in red below needs to be checked so we can issue licenses for your purchased products.
  
  

• Is this service suitable for Macintosh / Linux users?
  

• The license didn't download correctly and I can't play the video

• How long will the video lesson take to download?
  
• What format are the video lessons in?
  
• Where are my video lessons saved to?
  
• Can I copy the lesson to a CD / another PC / portable device?
  
• What can I do with the video lesson I have downloaded?
  
• How do I play my downloaded music?
  
• What happens if I delete/lose the file?
  
• What happens if the download fails?
  
• How many times can I download the file?
  
• I am having problems with Windows Media Player.
  
• Where can I find details about the license associated with my video lesson?
  

• Can I burn the video to a DVD / Video CD and watch it on my TV?
  
• Can I back up my lessons on a CD?
  

• Can I play the videos on my iPod / watch them in iTunes?
  
• Is my portable device compatible with your video lessons?
  
• How do I transfer my videos to a portable device?