With most printers, don't turn off the printer - just feed in some more paper and it should continue printing. Some printers may require you to press a 'paper feed' button on the printer. However, if it appears that you have lost your print, please contact us on firstname.lastname@example.org
or call +44 (0)1284 725 725 (9am-5pm GMT Monday-Friday) and we will be happy to reset the system to allow you to print again without having to purchase a second time. If you have a problem outside of our office hours and you need your music urgently, please purchase again and send us an email to explain what happened and we will cancel the initial order, so you don't get charged twice, as soon as we get back into the office.