If the printer dialogue window appears but your printer fails to react after you’ve clicked 'OK', please check that your printer is switched on, contains paper and is connected to your computer. If it is, please print any text document to check whether the printer is set up correctly. If the document doesn't print, you will need to consult your printer manual or the manufacturer's website to set up your printer correctly.
If no printer dialogue window appears and the printer icon greys-out, you can re-enable the printer icon by clicking the 'Refresh' button in your browser toolbar. In most cases, if you then click the printer icon again, you should find that it will bring up the print dialogue window this time and the print will proceed correctly.
However, if it appears that you have lost your print, please contact us at firstname.lastname@example.org
or on +44 (0)1284 725 725 (9am-5pm GMT Mon-Fri) and we will be happy to allow you to print again without having to purchase a second time. If you have a problem outside of our office hours and you need your music urgently, please purchase again and send us an email to explain what happened and we will cancel the initial order so you don't get charged twice.