Unfortunately, in order to fight piracy, copyright law prohibits us from allowing customers to store image files of the scores on their computers. Therefore, when you buy from us, we only allow printing to paper. Please contact us on firstname.lastname@example.org
or call +44 (0)1284 725 725 (9am-5pm GMT Monday-Friday) and we will be happy to reset the system to allow you to print again without having to purchase a second time.
If you have a problem outside of office hours and you need your music urgently, please purchase again and send us an email to explain what happened and we will cancel the initial order, so you don't get charged twice.