If you are using the BT Yahoo! browser, you will need to try using a different browser. The BT Yahoo! browser is incompatible with the Scorch software that we use. We recommend that you use the standard version of Internet Explorer. You may already have this on your system: it can usually be accessed by clicking the Windows Start menu in the bottom task bar, and navigating to: All Programs > Internet Explorer.
The icon for Internet Explorer looks like this:
Alternatively, it can be freely downloaded from a number of sites on the net.
Please contact firstname.lastname@example.org
or call +44 (0)1284 725 725 (9am-5pm GMT Mon-Fri) if you require further assistance or if you need us to reset the system to allow you to try printing again.