The music appears on screen but doesn't look right

• The music looks OK on screen but, when I print, some of the staff lines and note stems are missing, uneven or have rounded ends.
  
  
• The music looks OK onscreen but, when I print, the notes appear as text characters.
  
  
  Try changing your printer's font settings. For instance in Windows, try printing again but click 'Properties' in the print dialogue window, then try changing options which will affect font printing, such as 'Print fonts as graphics' or 'Print TrueType as graphics' (usually on the Font tab of the Properties dialogue window).
  
  Please contact us on help@musicroom.com or call +44 (0)1284 725 725 (9am-5pm GMT, Monday-Friday) and we will be happy to reset the system to allow you to print again without having to purchase a second time. If you have a problem outside of our office hours and you need your music urgently, please purchase again and send us an email to explain what happened and we will cancel the initial order, so you don't get charged twice, as soon as we get back into the office.
  
  
• Onscreen, the noteheads are missing or appear as squares or other curious markings.
  
  
• Red chord symbols appear on the page.