Video Lessons - Frequently Asked Questions

• What are video lessons?
  
• What are the system requirements?
  
• Is this service suitable for Macintosh / Linux users?
  

• The license didn't download correctly and I can't play the video

• How long will the video lesson take to download?
  
  
  

  Download times vary, depending on the speed of your internet connection and the length of the lesson.
  
  A typical 4 minute video lesson will take:

  • Broadband: 1 1/2 min @ 1.5 Mbps connection
  • Broadband: 5 min @ 512 Kbps connection
  • Broadband: 19 mins @ 128 Kbps connection
  • Dial-up: 42 mins @ 56.6 Kbps connection
  • Dial-up: 82 mins @ 28.8 Kbps connection

• What format are the video lessons in?
  
• Where are my video lessons saved to?
  
• Can I copy the lesson to a CD / another PC / portable device?
  
• What can I do with the video lesson I have downloaded?
  
• How do I play my downloaded music?
  
• What happens if I delete/lose the file?
  
• What happens if the download fails?
  
• How many times can I download the file?
  
• I am having problems with Windows Media Player.
  
• Where can I find details about the license associated with my video lesson?
  

• Can I burn the video to a DVD / Video CD and watch it on my TV?
  
• Can I back up my lessons on a CD?
  

• Can I play the videos on my iPod / watch them in iTunes?
  
• Is my portable device compatible with your video lessons?
  
• How do I transfer my videos to a portable device?